Effective date: September 3, 2026

NCDS CANADA Inc. respects your privacy and is committed to protecting the personal information collected through this website.

This Privacy Policy explains what information we collect, why we collect it, how it may be used and disclosed, and the choices available to you.

Scope

This policy applies to personal information collected through www.ncds.ca, including website forms, email enquiries, telephone enquiries and website analytics.

Customer information processed while providing managed IT services may also be governed by applicable service agreements, confidentiality agreements and service-specific terms.

Information You Provide

When you contact NCDS, request information or submit a website form, we may collect:

• Your name

• Company name

• Business email address

• Telephone number

• Information about your organization

• Details about your technology needs or concerns

• Any other information you choose to include in your message

Please do not submit passwords, financial information, confidential business records or other sensitive information through the website contact forms.

Information Collected Automatically

When you visit the website, certain information may be collected automatically through cookies and similar technologies, including:

• Internet Protocol address

• Browser and device type

• Operating system

• Approximate geographic region

• Referring website or search engine

• Pages viewed

• Date and time of the visit

• Links and buttons selected

• Scrolling and navigation activity

• General website interaction information

This information helps us operate, secure and improve the website and understand how visitors use it.

Analytics and Website Tools

NCDS may use third-party tools to measure website performance, prevent spam and improve the visitor experience.

Google Analytics

Google Analytics may collect information about website visits, devices, browsers and interactions using cookies or similar identifiers. NCDS uses this information to understand website traffic and improve its content.

Learn more about how Google safeguards Analytics data and review the Google Privacy Policy.

Google reCAPTCHA

Google reCAPTCHA may be used to help protect website forms from spam and automated abuse. Its use is subject to the Google Privacy Policy and Google Terms of Service.

How We Use Information

NCDS may use personal information to:

• Respond to enquiries and requests

• Discuss potential services

• Prepare recommendations or proposals

• Provide requested support or information

• Maintain and secure the website

• Prevent spam, fraud and misuse

• Understand website performance

• Improve website content and usability

• Maintain appropriate business records

• Meet legal, regulatory or contractual requirements

We will not use personal information for an unrelated purpose without consent unless permitted or required by law.

Marketing Communications

NCDS may send business-related or marketing communications where consent has been provided or where otherwise permitted by law.

You may withdraw consent to marketing communications at any time by using the unsubscribe option provided or by contacting us. Service-related communications may still be sent when necessary to provide contracted services.

Cookies and Your Choices

Cookies are small files stored on your device that help websites function, remember preferences and measure visitor activity.

You can control or delete cookies through your browser settings. Blocking certain cookies may affect some website functionality.

Where required, NCDS will request consent before using non-essential analytics or visitor-experience cookies.

Disclosure of Information

NCDS does not sell or rent personal information.

Information may be disclosed to service providers that help us operate the website and communicate with visitors, including:

• Website hosting providers

• Email and communication providers

• Website analytics providers

• Spam and security services

• Professional advisers

• Technology service providers

These providers are permitted to process information only for the services they provide, subject to their applicable agreements, policies and legal obligations.

Information may also be disclosed when required by law, court order or lawful government request, or when reasonably necessary to protect NCDS, its customers, website visitors or others.

Processing Outside Canada

Some service providers may process or store information outside Canada, including in the United States. Information processed in another country may be subject to that country’s laws and lawful access requirements.

Contact us if you would like additional information about the service providers that may process personal information outside Canada.

Information Retention

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, maintaining business records and meeting legal or contractual obligations.

Analytics information is retained according to the settings and retention options available within the applicable analytics platform.

Information that is no longer required will be deleted, anonymized or securely disposed of where reasonably possible.

Security

NCDS uses reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the personal information under its control.

However, no website, email transmission or electronic storage system can be guaranteed to be completely secure. Visitors should avoid sending sensitive or confidential information through general website forms or unencrypted email.

Access and Correction

You may request access to personal information that NCDS holds about you and ask that inaccurate or incomplete information be corrected.

You may also withdraw consent to certain uses of your personal information, subject to legal, contractual and operational restrictions.

We may need to verify your identity before completing a request.

Children’s Privacy

This website is intended for business users and is not directed to children. NCDS does not knowingly collect personal information from children through this website.

External Websites

The website may contain links to third-party websites. NCDS is not responsible for the privacy practices, content or security of websites operated by other organizations.

Changes to This Policy

NCDS may update this Privacy Policy when its website, services, technology providers or legal obligations change.

The effective date at the top of this page will be updated when material changes are made.

Contact Us

Questions, access requests or concerns about this Privacy Policy may be directed to:

Privacy Officer
NCDS CANADA Inc.
440 Laurier Ave. W., Suite 200
Ottawa, Ontario K1R 7X6
Email: sales@ncds.ca
Telephone: 613-703-3133