TRUSTED BY BUSINESSES SINCE 2010
Managed IT support and cybersecurity for Ottawa businesses.
NCDS CANADA Inc. provides managed IT support and cybersecurity for small businesses in Ottawa. We manage Microsoft 365, employee computers, networks, servers and backups, with direct support from experienced professionals who know your environment. No call centres. No runaround.
REQUEST A 15-MINUTE CONSULTATION CALL 613-703-3133ORGANIZATIONS
- Microsoft 365 Business Premium and cybersecurity
- Employee support and device management
- Networks, servers and backups
- Direct access to senior experience
26 Years of Experience
Hands-on experience across Microsoft 365, cybersecurity and business infrastructure.
Microsoft Partner
Microsoft licensing, security, migrations and ongoing management.
Ottawa-Based Support
Local support for established organizations throughout the Ottawa area.
Senior Support
Direct access to experienced professionals. No call centres or unnecessary layers.
Your business technology works better when one team understands all of it.
Your employees depend on Microsoft 365, computers, networks, servers, backups, cybersecurity and business applications working together.
NCDS takes responsibility for your complete technology environment, coordinates specialized vendors when required and gives your business one experienced team to call.
LEARN MORE ABOUT MANAGED ITManaged IT Support
Day-to-day support, monitoring and technology guidance.
Cybersecurity
Practical protection for your people, devices and data.
Microsoft 365
Licensing, security, administration and employee support.
Networks and Servers
Reliable, secure and properly managed infrastructure.
Backup and Recovery
Managed protection for Microsoft 365, servers and data.
Employee Lifecycle
Onboarding, offboarding, devices and controlled access.
Senior support. No call centres. No runaround.
NCDS is intentionally structured to provide direct access to experienced people who understand your complete technology environment and remain accountable for the systems they manage.
People Who Know Your Environment
Work directly with experienced professionals who understand your systems and your business.
One Provider. Clear Responsibility.
Microsoft 365, security, computers, networks and vendors managed as one connected environment.
Proactive Management
Monitoring, maintenance and planning help prevent recurring problems and costly surprises.
Local Ottawa Support
Support for established organizations throughout the Ottawa area.
Thinking about changing IT providers?
Slow responses, recurring problems and unclear responsibilities can leave you wondering whether your current IT support is still the right fit.
NCDS provides a structured transition with clear communication, proper documentation and minimal disruption to your employees.
Still under contract? You can begin planning before your renewal date.
SEE HOW SWITCHING WORKSStraightforward Conversation
We learn about your current environment, concerns, priorities and timing.
Environment and Risk Review
We review your users, systems, security, documentation and support requirements.
Managed Transition Plan
We coordinate access, documentation and responsibilities while maintaining business continuity.
MANUFACTURING & DISTRIBUTION
IT that connects your office and warehouse.
Unreliable Wi-Fi, disconnected scanners and printer problems can interrupt receiving, inventory management and shipping.
NCDS manages the computers, networks and connectivity behind your operation, working with your software and equipment vendors when specialized support is required.
Choose the Right Level of IT Management
Predictable per-employee pricing with the right level of support for your business. Not sure which plan fits? We’ll provide a straightforward recommendation.
BUSINESS FOUNDATION
Essential Microsoft 365 management, cybersecurity and responsive business-hours support.
BUSINESS ADVANCED
Fuller employee support, device management, network monitoring and vendor coordination.
BUSINESS ELITE
Guaranteed rapid response, after-hours emergency support, strategic planning, procurement oversight and managed website infrastructure.
A trusted partner for the long term.
“Their personalized approach has made a real difference in managing my IT needs, and I can always count on them for sound advice. If you’re looking for a reliable, long-term partner for IT solutions, I highly recommend NCDS.”
Getting started is straightforward.
A short conversation helps us understand your business, your current technology environment and whether NCDS is the right fit.
We Learn About Your Business
During a 15-minute consultation, we discuss your current IT support, business needs, concerns and timing.
We Understand Your Environment
We review your employees, devices, security, infrastructure and support requirements.
You Receive a Clear Recommendation
If NCDS is a suitable fit, we explain the appropriate next step and what is required for a clear proposal.
FREQUENTLY ASKED QUESTIONS
Common questions from business owners
Each managed employee price includes a Microsoft 365 Business Premium licence and the services listed in your selected plan. Your proposal confirms the users, devices, systems and support coverage NCDS will manage.
There are no separate onboarding fees. Your first invoice reflects the agreed monthly pricing, licensing and any additional services approved before work begins.
Not necessarily. Depending on your environment, your proposal may combine fully managed employees, licence-only users or a customized monthly service arrangement. We’ll recommend an appropriate combination based on the support each employee requires.
Additional computers, servers, onsite work, hardware, cloud infrastructure, projects and third-party services are priced according to the agreed scope. Your proposal identifies any services and costs outside the selected plan.
Every new managed-services agreement includes a 30-day satisfaction guarantee. If you decide during the first 30 days that the service is not right for your business, you pay only the month-to-month licensing costs incurred. The managed-services portion will not be invoiced, and there are no onboarding or cancellation fees.
Looking for a more dependable way to manage your IT?
Tell us what is working, what is causing problems and what you would like to improve. We will let you know whether NCDS is the right fit and recommend an appropriate next step.
No obligation. No pressure. Just a straightforward conversation about your business technology.