Frequently Asked Questions


A Product I am interested in purchasing is listed as “Backorder”, is it available for me to purchase?

We will fulfill all "Out Of Stock" orders we receive. We begin immediately upon receiving an order. Customers of "Out Of Stock" orders will not be invoiced until the product ships and are notified in about 2 business days as to the expected wait time. Once the product arrives at our warehouse, it is shiped with next business day delivery.(*excludes remote areas of Canada where delivery times are usualy 2 to 3 business days)



How do I know if a product is “In Stock”?

On the products page there are 2 possible states a product can have:

In Stock: The product is available to ship Monday through Friday the same day before 3PM Eastern Standard Time

Out Of Stock: The product is not in our warehouse and will be fulfiled as soon as possible upon receiving an order.




Why was my credit card charged before the item was shipped?

When the check-out process is completed an “authorization only” is made to secure the funds for the purchase. This is not a charge; if the order is cancelled this will automatically be released. The credit card is only charged once the goods are shipped. If you beleive you have been charged for any reason, please contact your credit card provider for assistance.



Do you ship outside of Canada?

Presently, we ship to Canadian addresses only. No exceptions.



Can I pickup my item at one of your warehouses?

We do not offer local pickups at our warehouses.



Does NCDS Canada offer price matching?

We offer our lowest possible price at all times.